Jakarta – Improving service quality in order to provide the best service to all customers is one of the commitments that Mandiri Tunas Finance always upholds. Especially in 2021, which is a year full of challenges amidst the COVID 19 pandemic, but MTF is still present to provide the best service and continues to strive to improve the customer experience at every point of interaction with MTF which is carried out on an ongoing basis, such as activities training, mentoring and supervision of the services of frontliners in all branch offices are continuously carried out in order to always create “Impressive Service” which will provide comfort and convenience for MTF customers in all corners of our beloved country, Indonesia.

As a form of appreciation to all loyal MTF customers throughout Indonesia, this year Mandiri Tunas Finance is once again commemorating National Customer Day 2021 which falls on September 4 2021. The celebration of National Customer Day 2021 will also be held simultaneously in all Mandiri Tunas Finance branches spread throughout Indonesia as well as at the head office (head office). A total of 101 MTF branch offices provide special services, namely providing vitamins to customers to maintain customer health amidst the COVID 19 pandemic. Apart from that, various programs and activities in all branches include special interest financing packages starting at 2.45% for 1 year, additional balances OVO or GOPAY of IDR 500,000 specifically for top up express customers, free installment payment administration fee program via KIOSBANK, customers are entitled to 10,000 OVO points for installment payments via Tokopedia, customers can also Get cheap prices for Anlene milk specifically for installment payments through Indomaret. The excitement at the head office was no less interesting, namely MTF in collaboration with Tunas Daihatsu provided a unit display session and test drive for the Daihatsu Rocky unit.

Apart from that, to continue to pump up the enthusiasm of frontliners, MTF is holding a service competition or service challenge in the form of implementing customer service and customer complaints packaged interactively using the TikTok application. These various activities are MTF's commitment to realizing the company culture of “Customer Focus” which is carried out in a “Joyful” manner, so that in the end it can provide special and best service to customers and foster customer confidence that MTF is a company that grows healthily because it always puts customers first.

 

 

 

”MTF is always committed to providing the best for MTF customers throughout Indonesia, especially in today's very dynamic digital era.” said Arif Reza Fahlepi asCorporate Secretary Legal Compliance & APU PPT Division Head Mandiri Tunas Finance (4/9).

“To all Mandiri Tunas Finance customers wherever you are, we thank you for your trust in choosing Mandiri Tunas Finance as your trusted financing company. In commemorating National Customer Day 2021, we are committed to always prioritizing customer satisfaction, which is expressed through the enthusiasm of all frontliners through the hashtag MTF Services for Indonesia. Happy National Customer Day…MTF Services for Indonesia.” said Pinohadi G. Sumardi as President Director of Mandiri Tunas Finance (4/9).